IG Special: Get 20% off everything with code IG20.

Frequently Asked Question

We will reship your item at no additional cost, if the correct address was provided.  Please send us an updated address.

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

No Returns due to Covid, Sales are final:
  • If a product gets damaged or was faulty upon a delivery – we offer 100% refund.
  • For returns of damaged or Faulty items, please email support@dtellifragrances.com with the subject ‘damage’ and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account.

If you do not have Paypal, you can easily sign up at www.Paypal.com

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

You can enter your discount code in the “Discount Code” section located on the purchase page.

All of your information is protected by SSL, meaning that your information is encrypted and can’t be stolen when it’s sent across the internet. It’s the same type of encryption used by banks.

We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

No, currently we are only shipping to US.

No, we don’t deliver to P.O. Boxes.

Yes, you will automatically be emailed tracking number as soon as your order is shipped. If not, please email us.

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